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Privacy Policy

We respect your digital footprint. We collect necessary data strictly to process your orders and enhance your browsing experience. We never sell your personal information to third parties.

1. Information We Collect

We collect basic personal information such as your name, email address, phone number, and shipping details when you place an order or interact with our website. This helps us ensure smooth order processing and customer support.

2. How We Use Your Information

Your information is used to process transactions, deliver products, improve our services, and communicate important updates regarding your orders or account activity.

3. Payment Security

We implement secure payment systems to protect your financial data. Transactions are processed through trusted gateways, ensuring your information remains safe and encrypted at all times.

4. Data Protection

We use advanced security measures to protect your personal data from unauthorized access, alteration, or misuse. Your information is stored securely and handled with strict confidentiality.

5. Cookies and Tracking

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can choose to disable cookies through your browser settings if preferred.

6. Third-Party Services

We may use trusted third-party services for payment processing, analytics, and delivery. These partners only access necessary data and are obligated to maintain strict data protection standards.

7. Order and Delivery Information

Shipping details provided by you are used solely for order fulfillment and delivery purposes. We ensure your information is shared only with delivery partners when required.

8. User Rights

You have the right to access, update, or request deletion of your personal information. You can contact us anytime to make changes or raise concerns regarding your data.

9. Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page for transparency.

10. Contact Information

If you have any questions or concerns regarding this privacy policy or your personal data, you can reach out to our support team through our official contact channels.

Terms & Conditions

By accessing and using Shop Centralix Spot, you agree to comply with the following terms and conditions. Please read them carefully before making any purchase or using our services.

1. Acceptance of Terms

By using our website, you confirm that you accept these terms and agree to follow them. If you do not agree, you should not use our services or place orders on our platform.

2. Use of Website

You agree to use our website only for lawful purposes and in a way that does not harm, disrupt, or interfere with the website’s functionality or other users’ experience.

3. Product Information

We strive to provide accurate product descriptions, pricing, and availability. However, errors may occur, and we reserve the right to correct any inaccuracies without prior notice.

4. Pricing and Payments

All prices listed on our website are subject to change without notice. Payments must be completed through approved methods, and we reserve the right to cancel orders in case of pricing or payment issues.

5. Order Acceptance

We reserve the right to accept or reject any order at our discretion. In certain cases, orders may be canceled due to stock unavailability, pricing errors, or suspected fraudulent activity.

6. Shipping and Delivery

Delivery timelines are estimates and may vary based on location and external factors. We are not responsible for delays caused by courier services or unforeseen circumstances.

7. Returns and Refunds

Returns and refunds are subject to our return policy. Customers must follow the specified process and timelines to request a return or refund for eligible products.

8. User Responsibility

You are responsible for providing accurate information during checkout and maintaining the confidentiality of your account details. Any misuse of the platform may lead to account restriction.

9. Limitation of Liability

Shop Centralix Spot shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products purchased through our platform.

10. Changes to Terms

We reserve the right to update or modify these terms at any time. Continued use of the website after changes indicates your acceptance of the revised terms.

Return & Refund

At Shop Centralix Spot, we aim to provide a smooth and reliable shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

Products are eligible for return only if they are unused, in original condition, and returned with all packaging and accessories within the specified return period.

2. Return Timeframe

Customers must request a return within 7 days of receiving the product. Requests made after this period may not be accepted.

3. Non-Returnable Items

Certain items such as personal care products, perishable goods, and customized items are not eligible for return due to hygiene and safety reasons.

4. Return Process

To initiate a return, customers must contact our support team with order details. Once approved, instructions for returning the product will be provided.

5. Refund Process

After receiving and inspecting the returned product, refunds will be processed. The refund amount will be issued through the original payment method or as store credit, depending on the situation.

6. Refund Timeline

Refunds are typically processed within 5–7 business days after the returned item has been received and verified.

7. Damaged or Defective Products

If you receive a damaged or defective product, please report it within 48 hours of delivery with proper proof such as images or videos for quick resolution.

8. Shipping Charges

Shipping charges are non-refundable unless the return is due to an error from our side, such as wrong or defective products.

9. Cancellation Policy

Orders can be canceled before they are shipped. Once the product has been dispatched, cancellation may not be possible and standard return policies will apply.

10. Contact Support

For any return or refund queries, customers can contact our support team through our official communication channels for assistance.

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